Cancelling
You can cancel a paid plan at any time from Settings or Plan & billing. You keep it until the end of the period you've paid for, then move to Free. Your projects stay.
Refunds
- Charged twice, or charged after you cancelled? Tell us within 30 days and we'll refund the mistaken charge in full.
- Upgrades are prorated, so you only pay the difference for the rest of the current period.
- Fontreel plans include a monthly allowance of video minutes for transcription and captioning. If you've just subscribed or upgraded and haven't used any of that period's video minutes yet, you're eligible for a full refund within 7 days of the charge. Once any part of your monthly minutes has been used — for example, uploading a video that was transcribed or exported — the subscription becomes non-refundable for that billing period, since the underlying processing cost (speech-to-text and rendering) has already been incurred. To request a refund, contact [email protected].
- When a subscription payment is refunded in full, that plan ends when the refund is issued: it won't renew, and your account moves to Free straight away. Your projects stay. A partial refund doesn't change your plan.
- This doesn't limit any refund rights you have under consumer law.
How to ask
Email [email protected] with the email address on your account. Refunds are paid through our payment provider and merchant of record, Dodo Payments, to the original payment method.
Plans for reference
Creator $12 or ₹999 a month ($108 or ₹8,999 a year); Pro $29 or ₹2,499 a month ($264 or ₹22,499 a year); Agency $79 or ₹6,999 a month. Prices include taxes (18% GST in India): you pay the price shown. Checkout charges in the currency of your billing country.